CASE STUDY
Enabling Account 360 for a Leading Software Services Company with Master Data Management
CLIENT:
A global software company
EMPLOYEES:
10,000+
INDUSTRIES:
High Tech
SERVICES:
Data Architecture Service
PLATFORMS:
Master Data Management
DATA DOMAINS:
Customer
ABOUT:
CHALLENGE:
As a provider of human resources management software and services, it’s imperative to have a 360-degree view of accounts. This software company found itself grappling with inconsistent and fragmented data. This lack of unified, quality data impacted the customer service experience and sales operations.
KEY CHALLENGES:
- Fragmented data across business units
- Inconsistencies in account information
- Hindered customer service
- Missed sales opportunities
Questions?
Schedule a free call with a senior solution architect,
not a sales person, to answer questions,
provide a second option, or help you take the right next step.
SOLUTION:
What we delivered:
The organization had an existing Minimal Viable Product (MVP) and needed further expertise to evolve their application into a fully functional, production-ready system incorporating new data sources, complex matching logic, and dynamic workflow capabilities. D3Clarity implemented ‘survivorship rules’ to consolidate conflicting data into a single, trustworthy view.
KEY DELIVERABLES
- Tailored MDM solution
- Data quality and reconciliation
- Survivorship rules
How we delivered:
Architecture Leadership:
D3Clarity fulfilled an architecture and thought leadership role and provided enterprise best practices for the enhanced solution. 
Design & Configuration:
A specialized data model was developed, incorporating advanced criteria for a comprehensive account view and intricate matching rules.
Data Integration:
With high-quality communication, D3Clarity managed the complexities of data migration and integration of new data valued systems, ensuring a seamless data transition between systems.
The solution delivered the key priorities for marketing and client services by having an accurate, consistent and full view of this organization’s clients, account-specific details, and intercommunication relationships. Having an account-centric 360-degree solution not only improved customer service but cultivated sales opportunities and increased enterprise efficiencies.
RESULTS:
Deliverables:
- 360-degree account view
- Data reconciliation
- Streamlined data sources
- Survivorship rules
Business Value:
- Improved customer service and sales opportunities
- Trusted data allows for more effective marketing against competition
- Increased operational efficiency
- Reduced data redundancy
D3Clarity’s unrivaled architecture and extensive MDM experience proved to be invaluable assets in the successful implementation of the 360-degree account solution for this valued customer. By harnessing the power of internal expertise and thought leadership, D3Clarity empowered the organization to achieve a holistic and data-driven approach to account management.
With D3Clarity as your partner, you can trust our commitment to delivering enduring value and transformative results for your organization.
Transform your enterprise into a data-driven powerhouse. Trust in D3Clarity. Because when your data is clear, your future is too.
I’ve been working with D3Clarity since 2017. They've helped us migrate over our very first application from Azure to AWS and have been with us since. They have a very knowledgeable & professional staff that have helped us in our digital migration from our on-prem data centers to the AWS cloud.
Anthony Raiti
Director of Cloud Operations
Avis Budget Group
D3Clarity provided us with invaluable insights, visualizations, topography maps and tools to help us make better decisions with our cloud infrastructure.
Greg Falconer
CEO
iVitaFi
We selected D3Clarity to architect and migrate our Customer Services application to AWS and I can confidently say that their services are “top notch.”
Kavita Singh
Functional Manager, Customer Services Apps
Payless Car Rental
D3Clarity went above and beyond. They are great to work with and create long lasting relationships!
Tam Anderson
Program Manager
Independent Publishing Coop
Great partnership with D3Clarity!
Kevin Acker
System Architect
Wisconsin Department of Employee Trust Funds
D3Clarity’s experience with multiple MDM vendors, helped make the implementation a success.
Gary Daniell
Director of Engineering
AGDATA
every size. every industry.
Recent Case Studies
D3Clarity was asked to help a very large client in the oil and gas industry with a digital data transformation
Assisted in the establishment of the Enterprise Data Governance Framework
TALK TECH WITH DATA DAVE
PODCAST
RECENT BLOG POSTS
Choosing the Right Master Data Management Platform
