Unlocking Customer Data for a Security Hardware Wholesaler

As part of the modernization platform, Semarchy’s Unified Data Platform was chosen as the master data management (MDM) platform, and D3Clarity was selected as Banner Solution’s implementation partner of choice.

D3Clarity conducted discovery workshops to flush out detailed requirements and priorities for the project.  This included defining the top 7 business use cases which were later expanded with testable scenarios for user acceptance testing. Within the confines of an Agile methodology, solution development occurred through an iterative and collaborative process. Project management cadences ensured all parties were working together, hurdles were unblocked, and priorities were defined for each functional sprint.

Enrichments that added completeness and accuracy to address information, validated business rules, and provided governance on data values were included. Multi-person workflows were created to reduce the manual errors that were previously missed during the onboarding of new customers. Utilizing Semarchy’s xDI component, new ETL jobs were created to process inbound feeds from multiple customer sources into an MDM staging location.  ETL routines were developed for both initial and delta loads. Golden record information from the MDM solution was published to downstream systems. Knowledge transfer sessions were provided throughout the engagement on the technology, customizations, deployments, data stewardship capabilities, and business user tasks. After the initial deployment, D3Clarity’s solution support was engaged to provide continued enhancements and architecture guidance.